Kunes Chevrolet of Delavan Receives Mark of Excellence

In a remarkable achievement, Kunes Chevrolet of Delavan has been awarded the 2023 Chevrolet Mark of Excellence, a recognition that underscores the dealership's commitment to delivering exceptional performance and customer satisfaction. This prestigious accolade is part of the Chevrolet Performance Recognition Program, which highlights top-performing dealerships across the nation.

The Chevrolet Mark of Excellence is a distinguished award presented to dealerships that demonstrate outstanding sales performance, superior customer service, and adherence to Chevrolet's rigorous standards. The program provides dealers with three recognition opportunities: the Dealer of the Year, the Mark of Excellence Trophy, and the Dealer Award Plaque.

To qualify for the Mark of Excellence, dealerships must not only meet but exceed their sales objectives while maintaining exemplary service standards. The competition is fierce, with only 150 dealerships nationwide selected for the Mark of Excellence Trophy based on competitive groupings by region.

Kunes Chevrolet of Delavan's achievement is a testament to its unwavering dedication to excellence in every aspect of its operations. To earn this recognition, the dealership had to meet several stringent criteria, including:

• Sales Performance: The dealership was ranked based on its annual SFE (Standards for Excellence) Eligible deliveries, a critical metric in determining the top performers.
• Customer Satisfaction: A key component of the evaluation process is the dealership's ability to provide exceptional customer service, which is assessed through customer feedback and satisfaction surveys.
• Facility Compliance: Kunes Chevrolet of Delavan also demonstrated compliance with Chevrolet's Essential Brand Elements (EBE) program, ensuring that the dealership meets the brand's high standards for facilities and operations.
• LMA Participation: The dealership's active participation in a Local Marketing Association (LMA) further contributed to its success, as it reflects the dealership's commitment to promoting the Chevrolet brand within its community.

Receiving the Mark of Excellence is more than just an award; it is a reflection of Kunes Chevrolet of Delavan’s dedication to excellence in all areas of business. This accolade not only boosts the dealership's reputation but also strengthens customer trust and loyalty. Being recognized as one of the top Chevrolet dealerships in the nation is a significant achievement that sets Kunes Chevrolet of Delavan apart from its competitors.

As Kunes Chevrolet of Delavan celebrates this significant milestone, the dealership remains committed to continuing its tradition of excellence. The recognition serves as a motivation to further enhance their services and continue exceeding customer expectations. The team at Kunes Chevrolet of Delavan is proud of this achievement and looks forward to building on this success in the years to come.

This award is a clear indicator that Kunes Chevrolet of Delavan is not just a leader in sales but also a leader in delivering an exceptional customer experience, making it a standout dealership in the Chevrolet network.